FREQUENTLY ASKED QUESTIONS
Got a question? We're here to answer! If you don't see your question here, contact us at: [email protected] or simply message us in one of our social medias: Instagram, Facebook and Tiktok
- Where are you based?
CraftBeWithYou is based in Canada, Alberta.
- What is your current processing time?
Our current processing times are 1-2 business weeks. We're doing our very best to make and pack your orders with love and care!
FOR CUSTOM BULK ORDERS (25PCS AND OVER), PLEASE GIVE US AT LEAST 1 MONTH PRIOR TO YOUR EVENT FOR US TO DESIGN AND MAKE YOUR ORDER/S.
- Do you offer wholesale prices?
We do offer wholesale prices. If you're interested, please email us at [email protected]
- How can I track my order?
We always send a confirmation email every time we ship your order. Please check your email for the shipping confirmation and from there you will find your tracking number. If you can't find it, please check your spam/junk folder.
- Where do you ship?
We ship worldwide. Shipping time might vary depending on location, shipment method and other factors.
- Will I get charged for customs/taxes for international order?
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.If packages are not claimed and sent back to our facility, we will not refund your order.
For further details of charges, please contact your local customs office BEFORE placing your order.
- Can I cancel my order after I've placed it?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
If your order has not yet been fulfilled, it can be fully refunded. Please contact us at [email protected] with your order number and we can take care of it for you!
Your order cannot be refunded if it has already been fulfilled.
- My package was returned to sender. What should I do?
If your order was marked returned to sender, it is most likely due to an address issue. Please send us an email with your order number and confirm your shipping address.
Customer will be responsible to pay for reshipping order. We will send an invoice for the shipping fee and reship to the corrected address. Please note, we must receive the items back and have a repaid shipping fee before reshipping items.
- My package shows delivered but I haven't received it.
From time to time this happens... Please check your mailbox, front door, any side doors, and neighbours to see if the package was placed there first. If you cannot locate your package, we suggest waiting 3 business days as more often than not, it will eventually show up. If you have waited those 3 business days and your package still has not arrived, we suggest calling your local post office and providing them with your tracking number so they can help you locate your package. In addition, you can file a missing package claim online. We HIGHLY suggest calling first as the online form rarely results in anything, from our experience.
It is the customer's responsibility to contact the shipping couriers to locate their package. If the couriers cannot locate your package, please provide a written statement as such after 15 business days so we can replace your order. Note, this does not apply to orders that are still in transit - This only applies to orders that have been marked delivered and confirmed lost by the couriers.